Free shipping on all orders above 797. Shipping charges of Rs 79 applicable for all orders below 797. Orders placed before 7.00 PM are processed on the same day. Orders placed after 7.00 PM are considered as the next day's order. In case of prepaid orders we normally ship within 24 hours and it will take 1-3 working days to deliver an order to the shipping address provided by you. Incase of Cash On Delivery (COD) orders, the delivery time is about 2 to 4 working days. International shipping is currently unavailable and will be available in a months time.
I have received a damaged parcel. Now what?
If you receive a damaged parcel, please DO NOT accept it and inform us at email@example.com or on +91 9597177288. We make sure that all parcels are perfectly boxed and wrapped with security tapes when they are dispatched from our order-processing unit.
DOCULT.COM will not be responsible for lost articles from the parcel if you accept a damaged parcel.
I have not received my order. What do I do?
If you have not received your order during the slated time period, please inform us by calling our customer care number +91 9597177288 or writing to you as at firstname.lastname@example.org so that we can follow up on your order and update you on the status. We are really sorry about not being able to deliver your order within the time frame committed.
I have not received part of my order. What should I do?
In case you do not receive a part of your order, don’t worry, we are here to help you all 7 days of the week. Inform us by calling our customer care number +91 95 97 177 288 or by writing to us at email@example.com with your complete order details.
What if I am not available to receive the parcel?
Your order is shipped within 24 hours of confirmation. Our logistics provider will then reach you to deliver the order. In case you are not available to take the delivery at first attempt, you may suggest a preferred time of delivery. An attempt is made to deliver the order at your preferred time. If no one is available to receive your order at this time, a second attempt is made after confirming with the customer. If the order is not received at second attempt then the order comes back to DOCULT.COM warehouse. Our customer care executive will then get in touch with you to inform the non-delivery. The order will be cancelled and your refund, if any, will be processed within 7 days.
I have received an incorrect article/order. What should I do?
If you have received a product/order you did not order, please accept the article/order and inform us about the article at firstname.lastname@example.org. We will arrange to get the article collected from you. Used, damaged products or products with missing accessories (back support, clips, tags, buttons, laces, trims, labels, etc.) will not be accepted.